Business Support Officer

Kawana Waters aged care facility is an idyllic retreat, situated along the serene Mooloolaba River on the Sunshine Coast. The emphasis on luxury and comfort, with magnificent gardens, riverside gazebos, and shady courtyards, creates a tranquil and aesthetically pleasing environment. The extension of the residence demonstrates a commitment to providing exceptional care to clients, ensuring they can enjoy a remarkable lifestyle while receiving the support they need.

To complement this facility, we are currently seeking a passionate, experienced, and capable Business Support Officer to join our team in a Full-time capacity (76 hours per fortnight). This role is responsible for managing clients’ inquiries, nurturing relationships, and assisting with sales tours and residents’ admission. You will be supported by and reporting to the Facility Manager.

You will be able to demonstrate that you meet the following criteria:

• Be friendly, patient, compassionate and caring.
• Be sales and customer-driven and have excellent interpersonal skills.
• Coordinate sales enquiries, follow up with prospective clients, and facilitate sales and marketing opportunities for your facility.
• Conduct sales tours with prospective clients and their families
• Understanding of the aged care industry and local area strengths and weaknesses that contribute to the success and challenges of (occupancy) in the aged care residence.
• Be able to approach the situation with flexibility, can demonstrate to work independently and as part of a team to maximize occupancy levels and client satisfaction.
• Be able to work in a fast-paced environment and deal with and help people from all walks of life.
• Be a strong advocate for continuous improvement / following up and addressing client feedback.
• Excellent verbal and written communication skills
• Previous experience in a management support role (aged care experience preferred)
• Dedicated and self-driven to the achievement of KPIs.
• Monitoring of procedures and standards in a service environment
• Proficient in the use of common computer applications and technology generally

What Elderly Care offer you?

• Competitive pay rate in the industry
• Supportive team environment providing stability and consistency to your work.
• Across Central to Southeast QLD and through to Victoria, internal employees are considered for secondment and promotion opportunities.

Apply now and become part of our compassionate team dedicated to enriching the lives of our residents, please submit your application via SEEK addressed to the Facility Manager.

A satisfactory Police Clearance Certificate is a requirement.

Elderly Care does not consider applications received through, or from, recruiters.