Chief Operating Officer – Elderly Care

Elderly Care is a leading aged care provider committed to delivering high-quality, person-centred care to older Australians. With a workforce of approximately 2,400 employees across multiple facilities in Queensland and Victoria, our mission is to enrich the lives of our residents through compassion, dignity, and excellence in service.

We are seeking an operationally focused Chief Operating Officer (COO) to join our senior leadership team. Reporting to the Chief Executive officer, this is a pivotal role overseeing key business functions including workforce planning, financial performance, and operations. The role is office-based Monday to Friday (8:30am to 5pm) with supervision of staff a key responsibility.

Responsibilities of the role include:

· Manage multi-site operations across aged care facilities, ensuring service quality and efficiency.

· Analyse operational and financial performance, identifying opportunities for improvement and implementing adjustments.

· Oversee the workforce planning team, contributing to talent strategy and resource optimisation.

· Develop and manage annual budgets in collaboration with the finance team.

· Prepare monthly Board reports and provide insights to support decision-making.

· Drive continuous improvement in non-care services (including hospitality).

Required skills and experience:

· At least five years of demonstrated experience in the aged care sector, with a strong working knowledge of industry practices, standards, and relevant legislation.

· Good financial skills allowing analysis of a profit & loss report, and development of budgets.

· A track record of coaching and developing high-performing teams, with a strong focus on leadership capability and cultural alignment.

· Strong problem-solving and consultation skills.

· Results-oriented mindset for a focus on delivering outcomes.

· Strong communication and interpersonal skills.

· Proficient in Microsoft Office suite of programmes.

Why Join Us?

· Competitive remuneration package.

· Supportive team environment

· Purpose driven culture to deliver quality care

· Convenient location with on-site parking – no CBD commute.

· Office based in Carina Heights, just minutes from Westfield Carindale.

· Be part of an organisation that provides essential services to elderly Australians.

· Opportunity to influence and shape the future of aged care operations.

A satisfactory Police Clearance Certificate is a requirement as the role relates to aged care. Elderly Care does not consider applications received through or from recruiters.